The question that could be posed is how does the Unfair Terms in Contract (UTC) and the Code of Conduct both get ignored in this debate thus far. In particular UTC had it been implemented correctly should have been sufficient. As Code of Conduct effectively listed key parts of UTC you would imagine CBI had the powers. /
This has been a key point for me also, how can a contract be fair when one side has complete control of the rate charged.
I can't understand how they've been ignored.....