Claims on roundabouts can be tricky, anecdotally I've heard insurance companies tend to settle with each party paying their own costs unless there's a recorded admission of liability. So I take it this was a marked 2 lane roundabout. Did the other car stray right from lane one into the lane 2?
To turn right from the left lane you have to cross the path of the traffic going straight ahead Id have thought.
If taking any exit between the 12 o’clock to the 6 o’clock positions, motorists should generally approach in the right-hand lane.
As it was she left her lane and went into the side of our car .
Both lanes at that area are clearly marked .
When you call your insurance company, they can put you straight through to the claims department of the other insurer.
The first thing they'll want to establish is who was in your car, and if there are any personal injuries.
Regarding damage to the car - they really don't care about the expense. They'll replace your car if they have to; the cost is nothing compared to a personal injury claim. When we had to make a claim, they asked us where we lived, and suggested a few places they deal with. I'm not sure if I could choose somebody else, but they had a list of exceptional places - out car was less than 2 years old so wanted it done properly. The repairer provided us with a car while it was being fixed.
You're right to document any personal injuries. I was rear ended years ago. Settled directly with the guy that hit me as it wasn't big, and he didn't want to involve insurance. Roll on 4 months and I finally had to get treatment for a neck injury that can only have happened in the accident. Cost me close to 1,000 in expenses.
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