My mum bought a Ka less than a year ago and she has had a lot of problems with it. The dealers have intimidated her with their unpleasantness and fobbed her off with shoddy quick fixes and excuses. To cut a long story short: she has been towed three times and now uses her mother's 10 year old Citroen instead of her almost new Ford.
I want to help her get amends from Ford directly. A new engine or car would be best in my opinion, but I do not know what her legal position is or how to contact Ford and present a strong case. Anyone with expreience of how to deal with a Ford Lemon able to offer advice?
I want to help her get amends from Ford directly. A new engine or car would be best in my opinion, but I do not know what her legal position is or how to contact Ford and present a strong case. Anyone with expreience of how to deal with a Ford Lemon able to offer advice?