2.1 acts honestly, fairly and professionally in the best interests of its customers
and the integrity of the market;
This could easily be interpreted as meaning that a customer who was to move to a variable rate or a flexi annuity rate, after a fixed rate, should have been offered a tracker, if the tracker rate was the lowest available variable rate at the time, and so in the best interests of the customer. A tracker is a type of variable rate.
On a slightly different note, and in the context of 2.1 above, it beggars belief that KBC are still getting away with charging some of their svr customers 4.25%. In fact Pascal Donohoe alluded to 2.1 very recently in a Dail speech but, unsurprisingly, it doesn't appear to be resonating very well with KBC !