A wedding was booked with a particular hotel for this coming August,wedding was cancelled almost a year ago, we were informed they could not give us a cash refund but could give us a voucher to the value of the deposit for the hotel, fair enough we thought, rang today enquiring where the voucher was as its almost been 12 months, we were told that the girl we dealt with has since left and nothing was signed by either party so we are entitled to nothing. Surely this is wrong, do I have any rights here,we have the initial receipt from the deposit and a bank record as we paid by cheque.