there could be a problem with water intake . was the machine moved recently? hoses at the back may kinked. most , but not all, new w/machines now only need a cold feed, its to do with 'A' energy ratings, but if yours is new and has a hot water inlet then you must fit a hose to it using a 'Y' tee piece as some of the programs wont work. You can buy this 'Y' piece in your local h/ware for less than a €5. have you cleaned the the filter at the bottom recently? try these