vodafone of no help to me

C

clonboy

Registered User
Messages
420
hi all, i came down to mexico working on jan 6th,, then after 5 weeks my mobile would not work anymore, so called and emailed vodafone numerous times, got different answers each time, my phone was wrong, netwrok was down in ireland in some areas, we will check it out, we will have you back on in a few hours,

anyhow , came home after a week, all wroked again at home, now i am back here again, and still no phone, my wife is here now and she is with 02, her phone works fine, her sim works in my phone, and i still have zilch

vodafone wont reply to emails in 24 hours like they advertise, they say the 6230 i is not quadband, the vodafone website says it is, they say that i can roam in mexico, yert i cant???????????

they told me to hire a phone???????? i am with them for 6 years, and some monthly bills of 500 euro as i travel alot and pay for the roaming costs?????

any suggetsions, on what i should expect from them
 
well at this stage i think i will have to suffer it,,, if i call vodafone it a case of please hold,, anyhow i think i have lost all faith in them now,, and its funny to read their code of practice,

just sorry i did not switch over to 02 when i was at home for the week
 
I have found Vodafone roaming to be very patchy based on a small amount of travel.

In the US it sometimes messes up my message centre details when joining new networks - resulting in not being able to send texts. I don't understand why this happens. It has happened 2 or 3 times out of the last 8 or so that I have been there.

I was in China recently and it just failed to join any network, no matter what I did to it. This was a major problem. I sent an email to the office who told me that Vodafone "said it would work in China" . . . despite the fact I was telling them that it wasn't working. Their solution ? Ring Vodafone support in Ireland and they will help you out. Yeah, like, ring them on what phone ?

At that point I bought a local Chinese SIM pack and worked away that way.

I don't expect much from Vodafone based on these experiences.

z
 
yeah its a major pain,,

but i will follow up when i get home with letters to them and the office of consumer affairs

as well as COMREG
 
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