Yes. I have problem with Vodafone.
I use a PAYG mobile phone, which I seldom use.
Vodafone is the service provider. I registered for MY Vodafone years ago, where I can view mobile phone data usage, etc..
About 4 years ago, I switched to Vodafone for TV, broadband and landline.
Each month I get a text informing me of the amount of the broadband package bill with a link to My Vodafone to view the billing details.
However, I cannot view the bill, I only see my mobile phone details.
I contacted Vodafone by phone and by chat. One told me that I would have to create a second email account, & contact them again when it was created.
Another said they would remove my email address from the mobile account. So if I wanted to view my mobile phone details I would logon using my mobile phone number & use my email to logon to view the broadband bill. This hasn't worked as I cannot logon using my email.
I have been at this for 3 days, been bounced around customer care and different techies & I am now exasperated.