Q
quinlivan
Guest
Hi All,
Just want to let ye know my story before you even think of signing up to Vodafone at Home.
I signed up on September 7th - and am still waiting for my Broadband to be connected. I have made at least twenty calls to Vodafone and have been fobbed off with lies by every single member of staff there. It got so bad, I eventually got to speak with a manager/supervisor there who guaranteed me we would have out broadband by Wednesday (which we didnt - I dont know why I'm even surprised!) - so I phoned last night and was told he was on another call and would get back to me.
Over two hours later, and no call back, I phoned again only to be told he was gone home and off today.
This is the attitude I have been treated with by Vodafone from the very beginning...
e.g.
Me: "Why isnt my Phone line connected yet?"
Vodfone: "Ring Eircom to speed up the process"
Me: "Hello, Eircom, can you connect my line?"
Eircom: "Sure, that'll be €25/mt"
Me: "Ah, no!"
Me: "Hello, Vodafone, Eircom want money off me?"
Vodafone: "Why did you ring Eircom?"
That is just a snippet of my overall interaction with Vodafone. It finally came to a boil two weeks ago when after waiting the 21 days Vodafone told me to wait for my Broadband to become active, I phoned Vodafone to be told it was 21 working days - despite the fact their forum administrator said 21 normal days.
So I wait my 21 working days and was guaranteed by two seperate members of staff I would be connected by last Friday - which I wasnt! I finally go to speak with someone more senior who actually promised me my cause was of "highest internal priority" - and five days later I am still waiting...
Vodafone's general attitude to customer service is rubbish! I am frustrated... If anyone has an email/direct line for any manager in Vodafone, can you please PM me as I seem to be chasing my tail phoning their 'Customer Service'.
70 days after signing up and still no broadband... I just want potential customers to know the level of service you can expect!
Just want to let ye know my story before you even think of signing up to Vodafone at Home.
I signed up on September 7th - and am still waiting for my Broadband to be connected. I have made at least twenty calls to Vodafone and have been fobbed off with lies by every single member of staff there. It got so bad, I eventually got to speak with a manager/supervisor there who guaranteed me we would have out broadband by Wednesday (which we didnt - I dont know why I'm even surprised!) - so I phoned last night and was told he was on another call and would get back to me.
Over two hours later, and no call back, I phoned again only to be told he was gone home and off today.
This is the attitude I have been treated with by Vodafone from the very beginning...
e.g.
Me: "Why isnt my Phone line connected yet?"
Vodfone: "Ring Eircom to speed up the process"
Me: "Hello, Eircom, can you connect my line?"
Eircom: "Sure, that'll be €25/mt"
Me: "Ah, no!"
Me: "Hello, Vodafone, Eircom want money off me?"
Vodafone: "Why did you ring Eircom?"
That is just a snippet of my overall interaction with Vodafone. It finally came to a boil two weeks ago when after waiting the 21 days Vodafone told me to wait for my Broadband to become active, I phoned Vodafone to be told it was 21 working days - despite the fact their forum administrator said 21 normal days.
So I wait my 21 working days and was guaranteed by two seperate members of staff I would be connected by last Friday - which I wasnt! I finally go to speak with someone more senior who actually promised me my cause was of "highest internal priority" - and five days later I am still waiting...
Vodafone's general attitude to customer service is rubbish! I am frustrated... If anyone has an email/direct line for any manager in Vodafone, can you please PM me as I seem to be chasing my tail phoning their 'Customer Service'.
70 days after signing up and still no broadband... I just want potential customers to know the level of service you can expect!