VHI VHI out-patient claim: apply within 3 months of the end of the insurance year.

Discussion in 'Health Insurance and healthcare costs' started by Lane7, Jun 3, 2011.

  1. Lane7

    Lane7 Frequent Poster

    I recently submitted out-patient claims for 2009 and 2010. I have received a letter to say that they will not process them as I did not apply within 3 months of the end of the insurance year. Unfortunately I didn't read the Member's Handbook. Is there any way around this?
  2. Sue Ellen

    Sue Ellen Moderator.

    Never heard of this before. What plan do you have and where does it state on their terms and conditions that one needs to apply within 3 months.
  3. NovaFlare77

    NovaFlare77 Frequent Poster

    Rule 9(e) of their terms for Hospital Plans and Lifestage Plans sets out how to make an out-patient claim and says it must be done within 3 months of the end of the year (i.e. membership year). The oldest rule book I can find online, from April last year, has this but I know it's been there for a while, and there's a post on boards.ie from March 2009 from someone on HealthSteps having the same problem.

    OP, can I ask when your VHI renewal is? I don't think there's anything that can be done for the 2009 expenses at this stage. But if you're just outside the three month limit for 2010, then maybe you can ask them to reconsider as a once off. Can I also ask what your plan is? If it's one with a high out-patient excess it may not be worth your while chasing it up, especially if it's only a few receipts.

    In any case, if you're a PAYE worker, you'll be able to claim tax relief on certain medical expenses going back 4 years.
  4. Sue Ellen

    Sue Ellen Moderator.

    Perhaps I was confusing it with the tax relief but I can't recall ever rushing myself with the claim or having it turned down. 3 months seems such a tight timescale for claiming.
  5. pj111

    pj111 Frequent Poster

    I can remember VHI used to pay claims going back a couple of years and I would imagine most subscribers or potential claimants are unaware of this worrying development.

    Not sure about Quinn but Aviva will allow claims going back a couple of years.

  6. chrisoz5

    chrisoz5 Registered User

    I got this letter from them too much to my horror, anyone have any luck with getting them to accept the recipts?

    My insurance is up for renewal with them next week too.
  7. pj111

    pj111 Frequent Poster

    Try calling them up and cancel your policy. Say you are switching to Aviva or Quinn and tell them why. If they want your business, they might pay the claim.

    All the insurance companies are tightening up their t&c's.

    VHI do not let you change plan, cancel plan and insist on claims to be made within 3 months of renewal date (or cancellation at renewal date).

    Word of warning, start reaing the small print of the rules pertaining to your plan.

    One further thing is that if you have always sent in receipts later than 3 months you could mention that to them - although not an excuse I know.

    Let us know how you get on

  8. suzie

    suzie Frequent Poster

    Good to know,

    As I've jumped from provider to provider, from remember:

    Aviva: Within the 3 months
    Quinn: No timeline (though I'd say within reason)
    VHI: as per above it seems (3 months)

  9. pj111

    pj111 Frequent Poster

    Aviva: Day-to-day claims​
    If you are making a claim for ​
    day-to-day benefits you
    will need to settle directly with your doctor or health
    care provider. You must retain your receipts. At the
    end of your
    policy year you must call us to register
    your claim. After this call you must send all receipts to
    us to ensure that we can reimburse you for all
    Please ensure that all original receipts state:

    • ​
    the full name of the member receiving treatment,

    • ​
    the type of practitioner that you attended,

    • ​
    the date the treatment was received and

    • ​
    the name, address and qualifications of the
    practitioner providing the care on the practitioner’s
    headed paper.
    In the case of claims for
    prescriptions please provide
    a copy of the form marked ‘
    prescription claim form’
    issued by your pharmacist.
    All receipts must be sent to Aviva Health Insurance
    Ireland Limited, PO Box 764, Togher, Cork, within 3
    months after your
    renewal date.

    Please note: ​
    a benefit cannot be claimed as both an

    out-patient benefit ​
    and a day-to-day benefit.
    Receipts used to claim
    day-to-day benefits will not be
    returned following assessment of your claim.
    Therefore we recommend you retain copies of your


    VHI: Day to day claims: The benefit payable for each treatment type is outlined in your Table of Benefits sent to you at renewal and in accordance with the Rules - Terms and Conditions available at ​
    www.vhi.ie or on request.

    Your claim must be submitted within 3 months of the end of your annual contract.​
    Please note that an annual excess will be applied to each member’s claim. The amount of the excess deducted will depend on the cover​
    held by the member at the renewal date prior to treatment.

    QUINN DAY TO DAY CLAIMS: How do I claim?
    It's easy, please complete an out-patient claim form and return it with your original receipts to - QUINN-healthcare, Eastgate Road, Eastgate Business Park, Little Island, Co. Cork.

  10. askU

    askU Frequent Poster

    Re: VHI Company plus:

    e) Day-to-Day Medical Expenses cover
    • We will pay benefits for eligible expenses listed in Sections 9 and 10 of your Table of Benefits which are subject to an excess as a lump sum at
    the end of each year. However, if you have large expenses during the year, you may submit up to a maximum of one claim per quarter (based
    on your renewal date and subject to the relevant waiting period). We will only pay the benefits when you send us a claim form which you have
    completed and signed, together with receipts. You must do this within three months of the end of the year.


    It doesn't say 'at the end of your contract'; so I presume that its ok to submit during Jan, Feb, March ?
  11. huskerdu

    huskerdu Frequent Poster

    that is interesting. on the claim form and on other documents, it clearly states "within 3 months of the end of your contract".

    Sounds like a error on their part to use ambigous language. You could use it as evidence to try to get them to pay a claim , but I dont know if legally they would have to pay it.
  12. ClubMan

    ClubMan Frequent Poster

    Apologies for bumping an old thread but an update on this. I belatedly went to claim some day to day expenses and realised that I was marginally over the 3 month time limit. However I asked them about this and got this as part of the reply:

    So quite a bit of grace period still allowed but probably a good idea to get used to submitting these claims sooner rather than later...

    Hope this helps.
  13. Branz

    Branz Frequent Poster

    Interesting Clubman, thanks for the heads up.
    On a // issue: the VHI no longer send back receipts and they look for originals.
    How does one keep the originals for the income tax claim?
  14. suzie

    suzie Frequent Poster

    Probably same as laya the receipt from your provider will satisfy revenue
  15. Branz

    Branz Frequent Poster

    Thanks, is it itemised showing your spend and their refund?
  16. suzie

    suzie Frequent Poster

    Should be if it's the same
  17. diver

    diver Frequent Poster

    Last edited: Jul 12, 2014

    I photocopy my receipts before sending the originals to VHI. The VHI claim statement will suffice for Revenue.
    Last edited: Jul 12, 2014