variable rate.

I have switched from a fixed rate morgage to a variable rate with the PTSB, thankfully there was no penalty.

When I first called them they told me to write to them within 20 days and I would be put on the variable rate of 4.6% for feb payment.
I did this but instead of putting me on a 4.6% they have put me on a 5.4%, which is considerably higher than my fixed rate.

I rang them and they said I will have a decrease in feb bringing it to 4.9%.

I was told I would be placed on the current variable rate and when I asked them why I wasnt they were suprised I had been told this and that I was offered the 5.4%, which I certainly was not.

Obviously if I had been told that my morgage would be going up not down I wouldnt have bothered, and unless there are a few more drops this has had little effect on my payments.

Does anyone know if this is right ?

Not trying to be funny with you, but you should have got the name of the person who told you this and got them to put it in writing also.

Would your conversation have been recorded. get back to them and put them under pressure to tell you the truth.