Agree with above. Customer Service has improved but not open weekends
Bear in mind that UTV just resell eircom's wholesale ADSL package.
I think that the different packages (usually starter, basic/mid level and advanced) offered by both have the same profile including contention ratio. But don't forget that you might be on a 48:1 contention ratio and your neighbour might be on 24:1. The contention ratio is "implemented" at the exchange or further "back" and not on the local loop as far as I know.
Maybe not - the contention ratio may relate not just (or at all?) to the exchange but all the way back through their infrastructure.As a slight aside, if one lives in a local town (as opposed to a major city like Dublin, Cork etc.) and one went with UTV, would the contention ratio be hypothetical given that UTV might not have 48 subscribers on a particular exchange??
Odd - I can't see to find anywhere on their website that clarifies the contention ratios that apply to their different home broadband offerings...Does any body here on eircom ? Do any person who has eircom bb can confirm that they have a contention ratio of 12:1
9th cheapest of the countries surveyed and cheaper than the UK for entry level home broadband according to a recent OECD report. See here:Broadband still seems quite expensive in the Republic.
I called them just after 5PM today and they were still there. In spite of my previous gripes about UTV support they were very helpful this time. My mother's broadband was refusing to connect (ADSL was syncing but the Internet LED on the Voyager 210 router was not lighting up). Turns out that the router configuration had somehow (either spontaneously or due to my meddling) reset to the UK settings. The guy walked me through entering the correct configuration settings and we were back up and running within minutes. He told me that the Voyager routers sometimes do this for some reason. He could have been just trying to spare my blushes.Til 5 pm on Saturdays.
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