I've been having an issue with a multinational company recently. I had been passed from Billy to Jack and back to Billy again over the last 2 weeks. People promising to call me back and no joy. Nearing my wits end, I spoke to a colleague yesterday and they asked if I had a Twitter account. Well, I made my first foray into social media yesterday and opened a Twitter account. I tweeted to both the Irish and UK Twitter accounts describing my issues. Within 20 seconds I had a response from the UK office. A few minutes later they contacted me again with an internal customer reference number for my case and 2 hours later I received communication that someone will be travelling down from Dublin tomorrow (today) to address my issue.
It seems for larger companies at least, Twitter can really cut through the mustard!
It seems for larger companies at least, Twitter can really cut through the mustard!