Social media - opened to everyone & anyone to see (and comment ;-) )
Careful Firefly
Direct Messages aren't visible to everyone. #keepupattheback
Companies tend to respond to a complaint on Twitter because in effect you are shouting from the rooftop and everyone could see it. It's bad publicity. However you do need to be careful (and I'm speaking as someone who has an involvement in managing how such interaction is dealt with for companies) in that if you rant and rave or are completely wrong in what you are saying, you are also shouting to the world that you are a plonker.
Not so sure about that. Tweeted a company myself, and I couldn't see it in their "Tweet" timeline, and didn't get any feedback.You make a phone call - between you & the person on the other side...
Social media - opened to everyone & anyone to see (and comment ;-) )
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