upgraded from 2mb to 3 mb

[cleverclogs7]

HI,my mom called eircom on thursday morning to upgrade from 2mb to 3 mb but later thursday afternoon the internet went off.
any ideas why ? does a new cable need to be hooked up ?

 

[brazen_dude]

No additional/new cable needed... its upgraded at the exchange itself... so your issue looks to be related to do something at exchange... think u need to call eircom if its still not working