They must be trying to give money away!
I mailed them a while back about the possibility of switching telephone packages. I wanted to switch from a package that gave free international calls (which I have on VoIP anyway) to one which give 100 minutes free mobile calls. I wasn't sure if I could get it at the same bundle price as I was currently on.
Not only did they give it to me at the same price but they knocked another tenner a month off the bill, which I didn't even ask for. Ok, it was in return for entering a further 12 month contract, but I wasn't moving anyway so it was free money. I'm wondering if I can just ring them up at the end of the 12 months and ask for the same discount again for staying another 12 months.
So, 66 lids a month for TV, 60 Mb broadband, and phone, and I've more or less never paid for a phone call... kinda hard to beat.
Well, my UPC loyalty discount came to an end last month, so this month's bill is up by a tenner (and a further increase to come in March). I rang them and asked for the loyalty discount to continue, but they played hardball, and basically told me to get lost. I tried to play the "I'll be leaving for another provider" card, only to be told that I'm under contract until next October, having upgraded to Horizon a few months back. The only thing they offered was to reduce costs if I went for the capped internet product (which, at full bandwidth, would use up your monthly data allowance in 30 minutes -- eh, no thanks).
They claimed the loyalty discount was a once-off promotion that couldn't be repeated ("especially on the Horizon product", which I pointed out made no sense, since when I pressed them they said it couldn't be repeated regardless). I suggested that "customer loyalty discount" is a bit of a misnomer for a once-off promotion, and that I wasn't any less loyal this month than last month, but they were having none of it. I guess I can threaten to leave again in October (although I have to grudgingly admit I mostly like their service, and don't have any other comparable options).
Anyone else had a loyalty discount recently?