They must be trying to give money away!
I mailed them a while back about the possibility of switching telephone packages. I wanted to switch from a package that gave free international calls (which I have on VoIP anyway) to one which give 100 minutes free mobile calls. I wasn't sure if I could get it at the same bundle price as I was currently on.
Not only did they give it to me at the same price but they knocked another tenner a month off the bill, which I didn't even ask for. Ok, it was in return for entering a further 12 month contract, but I wasn't moving anyway so it was free money. I'm wondering if I can just ring them up at the end of the 12 months and ask for the same discount again for staying another 12 months.
So, 66 lids a month for TV, 60 Mb broadband, and phone, and I've more or less never paid for a phone call... kinda hard to beat.
Anyone else had a loyalty discount recently?
..... only to be told that I'm under contract until next October, having upgraded to Horizon a few months back.
Can anyone tell me where the uk soccer channels are now? I have sky sports with upc & husband says most weekend matches not on there anymore (I don't care I don't watch them!). I am paying €117 a month for 'fibre ultimate' package but am looking to reduce it. Suggestions please.
very good thread on boards about the latest price increase and how to get a better deal
http://www.boards.ie/vbulletin/showthread.php?t=2057131675
I got through to their loyalty dept and got a TV package upgrade and a €350 annual saving by telling them I was looking to cancel and go with eircom.
Well worth ringing up and refusing the 1st offer they put your way!
I rang them last week, I am currently paying €83 a month, my loyalty ran out from paying €62 for 12months, for the €62 I was getting all channels (excluding sky and paid channels etc) inc HD and also a box in one of the bedrooms, phone line with 100 international minutes and landlines at weekends/evenings (never used the phone just have it in case emergency), and then 30mg unlimited broadband, this same service automatically went up to €83 after loyalty ran out.
Anyway I rang up to complain about not being happy with paying €83 a month and was put through to loyalty, he told me he could take away any free minutes on the phone if wasn't using them, take away the box in bedroom (saorview would be good enough there) and do away with the HD in living room, also the broadband would go up to 50meg a month (all UPC will soon be 120meg standard so this doesn't really matter so he said)
Or if I just wanted the broadband (at 120meg and the basic phone would be €40 per month)
Does this sound like a good deal to you or could I cut a better deal here ? Want to find out before I call them back as would be another 12 month contract.
Tks
I don't think it is to be honest, especially losing the HD. Your the 1st I've heard of that they are taking stuff away from in order to lower the monthly bill
Horizon which seems to have a lot of problems so I won't touch it with a barge pole
Hi just spoke to upc customer service in Limerick - thanks for the number - have tv, phone & broadband package including sky sports - got rid of sky sports got Setanta instead kept everything else & got Horizon (will give it a try anyway) & cost went down from €117 to €94 a month. I know there has been a lot of criticism but any time I contacted them they have been very helpful, polite & sorted the problem right away. I'm delighted with the outcome!
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