Hi
I am with Ulster bank I stated with a 5 year fixed rate.
When my term was coming to and end I rang the bank and i was informed that I would move to a tracker when my term ended.
However closer to the time I received a letter stating when my fixed term ended I was entitled to various option but a tracker was not one.
When I rang and complained I was told the person on the phone simply made a mistake and they apologised.
Has any one else experienced similar?
I am with Ulster bank I stated with a 5 year fixed rate.
When my term was coming to and end I rang the bank and i was informed that I would move to a tracker when my term ended.
However closer to the time I received a letter stating when my fixed term ended I was entitled to various option but a tracker was not one.
When I rang and complained I was told the person on the phone simply made a mistake and they apologised.
Has any one else experienced similar?