i warn anyone to stay well away from ulsterbank. i have had mainly bad experience with them. they often conduct themselves in a very unprofessional manner. they often prove to be unhelpful. simple matters, simple facts they pretend not to comprehend. they have decend, nice and helpful staff among them, but when push comes to shove, they seem the biggest bunch of imbecciles i have come accross at any bank in my life.
(in this particular case, i have last year closed my current account with them, and end of the year my credit card as well. 3 direct debits for the credit card from my new current account went through without problems.
but the final one didnt. they charged me late payment fee and claim the direct debit was rejected by my new bank.
my new bank said they never received an attempt of ulsterbank for this direct debit. they tried to speak to ulsterbank and ulsterbank refused to speak to them! they say they dont speak to other banks!
i wrote to ulsterbank to request evidence of the refused direct debit, today i received a letter off them with no name on it, containing a copy of a note regarding the refused DD - of a totally different bank that i have no business with. they still think i am responsible for the late payment.
i called them to ask if i can now finally have my letter of confirmation of stamp duty payment, and the balance with the late payment fee removed,
but at first they werent willing or able to understand that the direct debit had been requested from the wrong bank..eventually after a long wait on hold, my call was cut off.
now this todays experience with them is fully in line with my usual experience of ulster bank. they have made a lot of errors in my time (was with them well over 5 years), i would say a lot more errors than should be acceptable, and they have been very reluctant to admitting to them and sorting them out.
(in this particular case, i have last year closed my current account with them, and end of the year my credit card as well. 3 direct debits for the credit card from my new current account went through without problems.
but the final one didnt. they charged me late payment fee and claim the direct debit was rejected by my new bank.
my new bank said they never received an attempt of ulsterbank for this direct debit. they tried to speak to ulsterbank and ulsterbank refused to speak to them! they say they dont speak to other banks!
i wrote to ulsterbank to request evidence of the refused direct debit, today i received a letter off them with no name on it, containing a copy of a note regarding the refused DD - of a totally different bank that i have no business with. they still think i am responsible for the late payment.
i called them to ask if i can now finally have my letter of confirmation of stamp duty payment, and the balance with the late payment fee removed,
but at first they werent willing or able to understand that the direct debit had been requested from the wrong bank..eventually after a long wait on hold, my call was cut off.
now this todays experience with them is fully in line with my usual experience of ulster bank. they have made a lot of errors in my time (was with them well over 5 years), i would say a lot more errors than should be acceptable, and they have been very reluctant to admitting to them and sorting them out.
