You do know that Ulster Bank have pulled out of Ireland. That all loans and mortgages are transferred to other banks (AIB and PTSB). That your accounts with Ulster were closed by the dates in the letters they will have sent you.I have a house/Ulster bank mortgage account in Ireland managed previously via their app. The app has now stopped but I have no correspondence from AIB or Ulster Bank about this. Added to which I have recently changed residential address where I live overseas.
1- Why did app stop working? Need I download the AIB app? Nice to keep track of mortgage repayments/balance etc
2- Any ideas on other next steps re correspondence
Not all according to @Brendan Burgess:That all loans and mortgages are transferred to other banks (AIB and PTSB).
Did you get a letter from AIB telling you that your mortgage has actually been transferred?
So far, they have transferred only 80% of the mortgages due to be transferred.
I have this too from the app, but no communication from AIB or Ulster about the switch being done yet."Your account is unavailable to view in the app. Please try later. If you are new to mobile banking, please allow up to 24 hours to access the app. If you're an existing mobile banking customer and have made recently changes to your account, please delete and reinstall the app"
This was yesterday, and today too.
I understood I was one of the last cohort, the June and July bunch. Mine got delayed because the legals couldn't get it sorted. That's my understanding. But I wasn't following it fully. Ulster did send a load of correspondence over the past year or so. So it would be a pretty unusual client didn't get some info.Not all according to @Brendan Burgess:
They are not all transferred, the remaining mortgages are scheduled to move before year end but dates are not confirmed according to a letter I got this week from the bankI understood I was one of the last cohort, the June and July bunch. Mine got delayed because the legals couldn't get it sorted. That's my understanding. But I wasn't following it fully. Ulster did send a load of correspondence over the past year or so. So it would be a pretty unusual client didn't get some info.
I got a letter today saying the mortgage account had moved a few days ago, so no more access via the UB app, and to expect communication from AIB in the next couple of weeks. No action required for me as paying via DD and this is just transferring to AIB (though they mentioned the name on the DD will stay ULSB until AIB change it).I have this too from the app, but no communication from AIB or Ulster about the switch being done yet.
I had to do up a DD authorisation. They sent it to me in the post and as that didn't get done on time they accepted it by email. AIB had already sent me a couple of letters of welcome.I got a letter today saying the mortgage account had moved a few days ago, so no more access via the UB app, and to expect communication from AIB in the next couple of weeks. No action required for me as paying via DD and this is just transferring to AIB (though they mentioned the name on the DD will stay ULSB until AIB change it).
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