Treatment of customers under more scrutiny, adding to pressures on their bottom lines
Britain’s Financial Conduct Authority said on Tuesday it was proposing to stop insurers from charging repeat car and home insurance customers more than new clients.
This is the point I have been making for years in relation to mortgages. Lenders should not be allowed to charge existing customers more than new customers. Or they should be obliged to allow existing customers to avail of the deals on offer to new customers.