Hi,
As per the title, we had some large triple glazing panes installed in 2010 in an 'A' frame shape on our extension at the back of the house. On Monday we had a nice bit of sun and while sitting out the back we heard what sounded like a bird hitting the glass (it's happened in the past). When I inspected I found that the middle pane of one of the sections had completely shattered (still in one piece but a massive 'spider-web' of cracks throughout). Nothing to do with any birds, by the way.
I called the supplier (who also did the fitting) and once the relevant person called me back, they said that normally it would cost over €300 to replace, but that they'd do it for €160.
I was taken aback and did not accept that - I would accept that outer panes can't really be under warranty - but a middle pane? I banged on about statutory rights and not fit for purpose etc. to which I was told I'd be called back after a manager was consulted.
Bottom line is - they now accept that they will replace the unit of glass free of charge, but will still need me to pay the €90 fitting.
I can accept this, but seeing as they originally tried it on with the €160 I'm just wondering what my rights here really are. I'm not planning on rocking the boat but knowledge is good to have.
Any comments or similar stories (and outcomes) welcome.
As per the title, we had some large triple glazing panes installed in 2010 in an 'A' frame shape on our extension at the back of the house. On Monday we had a nice bit of sun and while sitting out the back we heard what sounded like a bird hitting the glass (it's happened in the past). When I inspected I found that the middle pane of one of the sections had completely shattered (still in one piece but a massive 'spider-web' of cracks throughout). Nothing to do with any birds, by the way.
I called the supplier (who also did the fitting) and once the relevant person called me back, they said that normally it would cost over €300 to replace, but that they'd do it for €160.
I was taken aback and did not accept that - I would accept that outer panes can't really be under warranty - but a middle pane? I banged on about statutory rights and not fit for purpose etc. to which I was told I'd be called back after a manager was consulted.
Bottom line is - they now accept that they will replace the unit of glass free of charge, but will still need me to pay the €90 fitting.
I can accept this, but seeing as they originally tried it on with the €160 I'm just wondering what my rights here really are. I'm not planning on rocking the boat but knowledge is good to have.
Any comments or similar stories (and outcomes) welcome.