Hi
10 days ago my husband fell down the stairs while on holiday and broke his wrist, hospitalised had an op, is very bruised, bad bump on head. We are now facing a 24-hour flight home.
On his fit to fly form the hospital doctor said my husband required upgraded seating to have more space and access to a larger bathroom for toileting assistance. The travel insurance company rejected this request as unnecessary and my husband will stay in economy. If the flight was 4 hours I wouldn't have an issue my concern is 24 hours in an economy seat.
Reasonable? Or should I fight this and if so how, I have already escalated it with the insurer and they are sticking to their guns.
Views appreciated, please be kind, we've been under a lot of stress.