Hi
10 days ago my husband fell down the stairs while on holiday and broke his wrist, hospitalised had an op, is very bruised, bad bump on head. We are now facing a 24-hour flight home.
On his fit to fly form the hospital doctor said my husband required upgraded seating to have more space and access to a larger bathroom for toileting assistance. The travel insurance company rejected this request as unnecessary and my husband will stay in economy. If the flight was 4 hours I wouldn't have an issue my concern is 24 hours in an economy seat.
Reasonable? Or should I fight this and if so how, I have already escalated it with the insurer and they are sticking to their guns.
Views appreciated, please be kind, we've been under a lot of stress.
10 days ago my husband fell down the stairs while on holiday and broke his wrist, hospitalised had an op, is very bruised, bad bump on head. We are now facing a 24-hour flight home.
On his fit to fly form the hospital doctor said my husband required upgraded seating to have more space and access to a larger bathroom for toileting assistance. The travel insurance company rejected this request as unnecessary and my husband will stay in economy. If the flight was 4 hours I wouldn't have an issue my concern is 24 hours in an economy seat.
Reasonable? Or should I fight this and if so how, I have already escalated it with the insurer and they are sticking to their guns.
Views appreciated, please be kind, we've been under a lot of stress.