gnf_ireland
Registered User
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*I understand the mods may wish to post this in the travel forum, but I think its more suitable to here given it relates to claims rather than purchasing*
Long story, cut short is I need to claim off travel insurance for a holiday due to the passing of a close family member the day before we were due to travel. With full respect to Ryanair who issued an immediate refund, and some of the other suppliers who done the same, the amount of the claim is not that high - less than 3k, mainly for the accommodation cost.
So went through the process of filling out all the forms, getting the various letters off the suppliers etc, and getting the medical declaration from the treating GP and submitted it. Heard nothing after a month, emailed them to see what the story was, and low and behold a few days later have a request for full computerised medical records of the deceased.
I spoke to the GP today and he finds this a very unusual request and has never heard of any case where it has been requested previously. He does not want to issue them as he feels they are private and personal data, but has agreed to speak to the next of kin and see what they say.
Question I have is: is the request for full computerised medical reasons (above and beyond the medical declaration on the insurance form) for a deceased 3rd party reasonable in the case of a family bereavement, or are they simply just slowing down processing of the claim or hoping I will drop the claim (if they knew me they would know this will have the total opposite effect).
Long story, cut short is I need to claim off travel insurance for a holiday due to the passing of a close family member the day before we were due to travel. With full respect to Ryanair who issued an immediate refund, and some of the other suppliers who done the same, the amount of the claim is not that high - less than 3k, mainly for the accommodation cost.
So went through the process of filling out all the forms, getting the various letters off the suppliers etc, and getting the medical declaration from the treating GP and submitted it. Heard nothing after a month, emailed them to see what the story was, and low and behold a few days later have a request for full computerised medical records of the deceased.
I spoke to the GP today and he finds this a very unusual request and has never heard of any case where it has been requested previously. He does not want to issue them as he feels they are private and personal data, but has agreed to speak to the next of kin and see what they say.
Question I have is: is the request for full computerised medical reasons (above and beyond the medical declaration on the insurance form) for a deceased 3rd party reasonable in the case of a family bereavement, or are they simply just slowing down processing of the claim or hoping I will drop the claim (if they knew me they would know this will have the total opposite effect).