Trade Republic customer support experience

dubliner8

Registered User
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176
**Edit 19/2: this was an oversight on my part. I sold 100% of this stock in October last year and then sold 100% again last week after investing in it again. So Trade Republic still has been excellent in my experience.

I have had mostly good experiences with Trade Republic, with the interest rate on savings, saveback money going into a stock of my choice, selling of multiple stocks, and so on.

Until this month. I sold some more holdings of stocks last week, most of them went fine and I got the expected money into my account. With one however, I requested to sell 100% of the stock, the stock has risen 40/45% in the last year over the time of my investing in this stock and as my investing was gradual - every month rather than at the beginning - I should have received about a 15% return. Yet when the sale was completed I received only 45% of the stock sale.

I contacted the support which seems easier to to now than before, but they just keep coming back without answering to the glaring information I'm providing as to the problem that needs addressed. I'm not sure they'll actually read what I am saying and understand and own up to the problem based on how they keep replying.

This makes a bit more wary about using them going forward, has anyone had a similar situation with them?
 
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Do you have a trade statement saying you sold Y number of shares at Z euro per share. Does this state the proceeds as Y x Z euro.

Are all of the shares removed from your account.
 
@S class The transaction states .452499 Pcs. and Price 100.10eur.

All of the shares are removed from my wealth part of the account. 85eur is the value of money that went into buying the shares.
 
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