sampeckinpah
Registered User
- Messages
- 12
I completed a letter of authority/acknowledgment form and an letter that said i had the option to transfer the mortgage to the prevailing tracker mortgage at the time of transfer when the fixed rate ends.
i got my final response letter today which says that the letter i signed was an tracker removal letter and ulsterbank staff members are under no obligation to provide advice when issuing these letters.
There are two issues here.
2) It is very odd that they would encourage you to come off a tracker onto a fixed rate. If they did this with a view to getting you off the tracker, then I don't think that the Ombudsman would be impressed. But as you were entitled to a tracker on expiry of the fixed rate, that was hardly their motivation.
You certainly should complain to the FSO. If this was a systematic practice, the Ombudsman may have had a complaint about it already.
Brendan
Whatever about these days when it is obvious to most people that a tracker is a benefit, back when previous poster is talking about (couple of years after 2004/05) there was not the same knowledge about how valuable a tracker was going to be in the future either with staff or customers. Equally there were of phone calls to customers advising them to switch to tracker from variable which some declined too.
I would reply as follows:i have just received an letter this morning from the ombudsman telling me that in response in him asking the bank did i specifically request the bank either at or immediately before the time time of transfer to apply a tracker rate to my mortage account the bank has told him they cant find no information of me contacting the bank to request a tracker rate when the fixed rate expired.
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