my bank invited me to "fix my tracker in August 2008. They never advised a tracker couldn't be fixed and I was in effect being taken off my tracker. Shortly afterwards I made formal complains which were dismissed by the the bank. I also discovered the bank official I was dealing with at the time was not a QFA. I complained to the ombudsman who also dismissed the case as verbal interaction was not recorded. Last month without notice the the tracker was restored. What do I do ?