sorry if this is a bit long...
i switched from my old bank to ptsb recently.
signed all the forms to do the switch, they said everything would be grand, which i believed, because that's their job.
anyway, i notice on my new ptsb statement online, that my ssia dd was never switched over, and that i had missed a payment, & the interest of course.
my next payment was due soon, so i got onto ptsb, who told me to go to my old bank and sign some mandate thing (blaming boi for not telling me to do this)
my old bank was blaming ptsb, for whom i have to hold responsible. (yes i know i should have kept a closer eye on my account, but i assumed they knew what they were doing)
anyway, the guys in boi (my old bank) said the the dd switch over would not clear in time to make my next ssia payment, which was due in 2 days.
i said could it not just be paid into the account, to which they said, no, they don't do that.
so, i get back on to ptsb, their general customer care number, and girl on the end of the phone said to ring my branch and set up a standing order and all would be grand, the money would go in instantly.
then i'm told it would take 3 days for the money to clear, by my branch.
then i'm told by a guy in the branch that if i authorised, by fax, the withdrawel of the funds, he'd personaly deposit it in a boi account.
now, i told him, that boi had already told me this couldn't be done, but at this stage, who the hell am i supposed to believe, it's worth a shot.
so, the money leaves my account, plus a suspect tenner, which i get refunded after querying it with ptsb's helpline.
today, i ring my old bank, to check the balance on my ssia account, and the money has not gone through.
i ring ptsb branch to talk to the guy in question, but he's moved to a different branch.
are they realy trying to rip me off?
i switched from my old bank to ptsb recently.
signed all the forms to do the switch, they said everything would be grand, which i believed, because that's their job.
anyway, i notice on my new ptsb statement online, that my ssia dd was never switched over, and that i had missed a payment, & the interest of course.
my next payment was due soon, so i got onto ptsb, who told me to go to my old bank and sign some mandate thing (blaming boi for not telling me to do this)
my old bank was blaming ptsb, for whom i have to hold responsible. (yes i know i should have kept a closer eye on my account, but i assumed they knew what they were doing)
anyway, the guys in boi (my old bank) said the the dd switch over would not clear in time to make my next ssia payment, which was due in 2 days.
i said could it not just be paid into the account, to which they said, no, they don't do that.
so, i get back on to ptsb, their general customer care number, and girl on the end of the phone said to ring my branch and set up a standing order and all would be grand, the money would go in instantly.
then i'm told it would take 3 days for the money to clear, by my branch.
then i'm told by a guy in the branch that if i authorised, by fax, the withdrawel of the funds, he'd personaly deposit it in a boi account.
now, i told him, that boi had already told me this couldn't be done, but at this stage, who the hell am i supposed to believe, it's worth a shot.
so, the money leaves my account, plus a suspect tenner, which i get refunded after querying it with ptsb's helpline.
today, i ring my old bank, to check the balance on my ssia account, and the money has not gone through.
i ring ptsb branch to talk to the guy in question, but he's moved to a different branch.
are they realy trying to rip me off?