I just like to get other peoples opinions on this.
If a customer signed up for a tracker mortgage, i.e signed the offer letter and sent it back.
In the days after the bank stop selling trackers and they call the customer as they have not drawn down yet, tell them about a great new fixed rate offer they have, but never mentions that they have not concluded a condition that reverts the mortgage to a tracker after the fixed rate ends.
Surely this is a breach of the CPC the bank have the knowledge the trackers are bad business and they are trying to push in flight customers who have signed up for trackers off them.
My question is, should this type of scenario be included in the central bank tracker review?
If a customer signed up for a tracker mortgage, i.e signed the offer letter and sent it back.
In the days after the bank stop selling trackers and they call the customer as they have not drawn down yet, tell them about a great new fixed rate offer they have, but never mentions that they have not concluded a condition that reverts the mortgage to a tracker after the fixed rate ends.
Surely this is a breach of the CPC the bank have the knowledge the trackers are bad business and they are trying to push in flight customers who have signed up for trackers off them.
My question is, should this type of scenario be included in the central bank tracker review?