T
tobo
Guest
I arranged a Tesco home delivery this week. When the groceries arrived at 8pm I had a few queries about my bill which related to the way special offers as shown on the website had not been applied to my bill.
I phoned the freephone number that was prominently shown on my bill and was connected to a call centre in Dundee. I was advised that I would need to speak to the home shopping staff in the Limerick store where my order had been prepared. I was connected through to the Limerick store and I was then told that the home shopping staff don't work evenings. I complained that somebody should be able to deal with my query. I then spoke to a duty manager who said that the call centre should not have put me through and that they should have been able to deal with any query in Dundee. The duty manager said she would get Dundee to call me back.
No call arrived and so I phoned Dundee again. The person I spoke to said that the duty manager was wrong and that all calls to the call centre from Tesco Ireland customers had to be referred to and dealt with by store staff as the call centre is not able to access the Tesco.ie website, only the Tesco UK website!
Dundee then assured me that they would get somebody from the Limerick store to phone me the following day. No call came. Today I phoned the Limerick store and repeated my concerns about the bill. I could not speak to somebody from the home shopping department because they were on holiday. I was then put through to the same duty manager I had spoken to 2 days earlier. She told me that they could not help because the store does not have internet access and so they cannot access the website to see how special offers are stated there!
Here I am in Limbo, contemplating the madness of the Tesco.ie system and their customer service ethos.
I could go on further about the misleading descriptions and presentation of 'Special offers' on the Tesco website, but this rant has gone on for long enough. Have any other posters had similar experiences to this?
I phoned the freephone number that was prominently shown on my bill and was connected to a call centre in Dundee. I was advised that I would need to speak to the home shopping staff in the Limerick store where my order had been prepared. I was connected through to the Limerick store and I was then told that the home shopping staff don't work evenings. I complained that somebody should be able to deal with my query. I then spoke to a duty manager who said that the call centre should not have put me through and that they should have been able to deal with any query in Dundee. The duty manager said she would get Dundee to call me back.
No call arrived and so I phoned Dundee again. The person I spoke to said that the duty manager was wrong and that all calls to the call centre from Tesco Ireland customers had to be referred to and dealt with by store staff as the call centre is not able to access the Tesco.ie website, only the Tesco UK website!
Dundee then assured me that they would get somebody from the Limerick store to phone me the following day. No call came. Today I phoned the Limerick store and repeated my concerns about the bill. I could not speak to somebody from the home shopping department because they were on holiday. I was then put through to the same duty manager I had spoken to 2 days earlier. She told me that they could not help because the store does not have internet access and so they cannot access the website to see how special offers are stated there!
Here I am in Limbo, contemplating the madness of the Tesco.ie system and their customer service ethos.
I could go on further about the misleading descriptions and presentation of 'Special offers' on the Tesco website, but this rant has gone on for long enough. Have any other posters had similar experiences to this?
