You must ring them to cancel.
My half price 12 month contract is up in March. As the full price for the TV and broad band at full price will be €120 month, I have written a termination letter giving 1 months notice. So far no response.
They take payment via my debit card, I am not sure how this works, can I stop this payment at the end of contract at the bank?
You have given them the required notice. Cancel the direct debit yourself as you are perfectly entitled to do, it's your money not the banks.
You can write but you'll still have to speak with them over the phone:
"Write to us or send an email to tell us that you’d like to cancel and we’ll call you back to verify your details and process your request. Please note, we won’t be able to cancel your services unless we verify your request over the phone."
'Tis all here:
Once you write with relevant numbers you can assume cancelled. May have to keep proof of posting and allow up to 1 month from receipt. Cancel your direct debit. If any issues bring them to small claims court and claim all the fees you paid back - they won't waste their legals fighting case and you will receive a cheque in post to go away !
See how it works in court - guaranteed you can tie them up in knots and paperwork - complain to Comreg , request data protection etc and they will pay you off to go away !
As for your suggestion that they will "pay you off", I'm not sure where you are getting that from but it seems a bit far fetched to me, unless you can support with some specific examples ?
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