kramer2006
Registered User
- Messages
- 214
A portable financial institution?I was almost charged for a handbank about 6 months ago.
"Why don't you complain when you've been ripped off?" Good question. I have heard stories about people trying to complain of taxi ripoffs and apparently you have to show up at the Carriage Office in person. Don't know if this is true or not. I think the Carriage Office is in the Dublin Castle grounds.
Sorry if this is veering into "Letting Off Steam" territory, but it makes me sick to see these guys striking and complaining. Does anyone have any experiences they'd like to share? Has anyone any experience in complaining to the Carriage Office?
By the driver? Don't taxis carry detailed information about the new fare structure and what is and is not allowed? You should not have had to depend on the driver for advice. See here and [broken link removed].Just last week I was assured that the new fare structure allowed the driver to add a 1 EURO.
In future ask for a receipt which they are obliged to provide and if there is any problem contact the [broken link removed]. If they refuse then insist on a writte one and take the taxi number. If necessary stand your ground.He seemed like a nice guy so I gave him the benefit of the doubt. I later learned this charge is nonsense, the 1 EURO is charged for "additional" passengers.
If these happened since the new fare regulations came in then you should contact the Taxi Regulator with your receipt to make a complaint.Some other examples I've experienced:
The Taxi Regulator and not the Carriage Office deal with these issues now - see the links above."Why don't you complain when you've been ripped off?" Good question. I have heard stories about people trying to complain of taxi ripoffs and apparently you have to show up at the Carriage Office in person. Don't know if this is true or not. I think the Carriage Office is in the Dublin Castle grounds.
If you wish to make a complaint to the Commission for Taxi Regulation in relation to a SPSV operator, you must put your complaint in writing. A complaint form is available here, or from the National SPSV Consumer Information line on 1890 60 60 90 The complaint form must be completed, providing all relevant details regarding the incident and also enclosing a copy of any receipt obtained for the journey in question. The Commission must have sufficient evidence to identify the person or vehicle that is the subject of a complaint.
A portable financial institution?
They can't because they must display the fare structure in the vehicle for passengers to refer to.Bacchus, thank you for posting that link. Sets out the fare structure very clearly, but I fear there will still be many taxi drivers who are prepared to argue these charges.
You insist and if that doesn't work then take their number (prominently displayed on the roof sign) and complain to the regulator.But, what happens if the driver refuses to give you a receipt? You haven't a leg to stand on it seems.
By the driver? Don't taxis carry detailed information about the new fare structure and what is and is not allowed?
In future ask for a receipt which they are obliged to provide .... If they refuse then insist on a writte one and take the taxi number. If necessary stand your ground.
Not under the new regulations. See the site that I linked several times above.Yes they do, but the laminated charge information is often out of date.
Isn't there some grace/transition period during which this is allowed?The same way many drivers still haven't got their meters adjusted to handle the new fare structure.
She should have taken the number and complained so.Easier said than done, as I have said above, the driver refused to supply Mrs Kramer with a receipt when requested.
[broken link removed]Customer Rights
As a customer, it is your right to:
- Not be charged more than the metered fare when travelling by taxi or no more than the agreed fare.
- Not be charged more than the agreed fare when travelling by hackney or limousine;
- Be given a printed receipt at the end of a taxi journey, and a written receipt on payment of the fare for a hackney or limousine journey;
- ...
Making a Complaint about a Taxi Fare
In the event of a dispute about a fare, driver conduct, condition or cleanliness of a vehicle, a customer should pay the fare displayed on the meter including extras, ensure they get a printed receipt and proceed to make a formal complaint which will be investigated by the Commission for Taxi Regulation as appropriate.
If you wish to make a formal complaint, please request a complaint form by ringing the National SPSV Consumer Information line on 1890 60 60 90 or [broken link removed]
A few years back I remember hearing about it and getting printed receipts from taxi drivers all the time, but then over time it seemed to drop off a bit and some times I would get a hand written receipt and sometimes none at all
Anybody else notice the stickers are mostly in Irish - I take it the Driver will have to translate for the Customer?
See my post in Letting Off Steam. Seemingly the stickers are bilingual with (it seems) Irish facing outwards and English facing inwards.
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