Thanks folks, it was under MyEnquiries: not that I hadn't checked before posting. While at lunch I tried on the mobile phone and indeed I almost fell from the chair when it was visible there, after clicking the Equiry ID. Went back to the office tested again on the PC and it looks like my Microsoft Edge browser doesn't recognize the underlying hyperlink when hovering over the enquiry ID : nothing happens, can't download. I fired up Chrome did the same operation and it works like a charm: when I hover the mouse over the enquiry ID the download prompt is enabled, closed and restarted Edge ...nothing same issue. Will switch back to Chrome from now on,,,,
Thanks for the help