Switched to eir on June 27th received 2 new phones for OH and I so far so good .
Appointment arranged for Tuesday July 5th for between 9 and 5 poor enough but ok day off arranged.
Rang on Monday to confirm then Tuesday morning to be told last appointment of the day between 3 and 5 could have taken a half day but ok.
4.45 got an emergency call from work, have to go.
Called my father to be at the house on the off chance that installer needed access
Called eir at 4.55 to tell them appointment missed what was going on and I had to leave, if required access was available with a bit of notice.
5.15 installer call to say I am on the way told him the story of me gone but access available, he said he would take a walk around.
I asked the installer are they being given too many appointments he admitted yes no room for any problems.
Read on the eir website that there is an option of a morning or afternoon appointment this was not give to me.
New appointment booked for friday 15th I asked for an am appointment this was confirmed
I know this went on a bit but
1. the lack of a call from the installer is shocking customer service?
2. The scheduling is not even offering the appointments still on the eir website.
3. The take a day off and wait for providing a service.
No doubt I am the only person that has had this experience.
If the next appointment doesn't go well eir will be told to jump and UPC will be renegotiated.
So much for competition.
Appointment arranged for Tuesday July 5th for between 9 and 5 poor enough but ok day off arranged.
Rang on Monday to confirm then Tuesday morning to be told last appointment of the day between 3 and 5 could have taken a half day but ok.
4.45 got an emergency call from work, have to go.
Called my father to be at the house on the off chance that installer needed access
Called eir at 4.55 to tell them appointment missed what was going on and I had to leave, if required access was available with a bit of notice.
5.15 installer call to say I am on the way told him the story of me gone but access available, he said he would take a walk around.
I asked the installer are they being given too many appointments he admitted yes no room for any problems.
Read on the eir website that there is an option of a morning or afternoon appointment this was not give to me.
New appointment booked for friday 15th I asked for an am appointment this was confirmed
I know this went on a bit but
1. the lack of a call from the installer is shocking customer service?
2. The scheduling is not even offering the appointments still on the eir website.
3. The take a day off and wait for providing a service.
No doubt I am the only person that has had this experience.
If the next appointment doesn't go well eir will be told to jump and UPC will be renegotiated.
So much for competition.