Just adding my mortgage switch timeline from Pepper to PTSB in case it helps someone in the future switching from Pepper, it took 10 weeks in total from application stage and overall I found Pepper absolutely fine to deal with. I had delays due to switching existing mortgage protection policy but no delays from Pepper side. I had no arrears / split mortgage situation, it was a Danske bank variable rate mortgage originally and at the time it went to Pepper I was in negative equity. I should really have switched a few years back when back in equity but hindsight is 20/20.
14th March - Applied online to PTSB for mortgage switch
21st March - Approved in principle by PTSB
28th March - Property valuation completed
6th April - Loan offer from PTSB
8th April - Solicitor requested redemption figure from Pepper and title deeds
20th April - Redemption figure received from Pepper
8th May - Solicitor received title deeds from Pepper
9th May - Signed new loan forms for PTSB
16th May - drawdown of new PTSB mortgage
18th May - solicitor got updated redemption figure from Pepper and made funds transfer
22nd May - Pepper mortgage showing clear online, cancelled my direct debit to Pepper
TBC - just waiting on PTSB cashback now which should take approx 40 days from drawdown