Hi
I recently made a surrender to BOI for a policy I had with them which was worth approx €11 - €12k. They told me that the value would be as at the day they recived the docs. They recived them on 5 Nov at which the website showed a valuation of €11.7k. After a few weeks of waiting they paid me €10.8k and said that this was definitely the value as of 5 Nov. Surely this couldn't be right and is there anything I can do if they are printing wrong valuations on the website.
Thanks
I recently made a surrender to BOI for a policy I had with them which was worth approx €11 - €12k. They told me that the value would be as at the day they recived the docs. They recived them on 5 Nov at which the website showed a valuation of €11.7k. After a few weeks of waiting they paid me €10.8k and said that this was definitely the value as of 5 Nov. Surely this couldn't be right and is there anything I can do if they are printing wrong valuations on the website.
Thanks