Hello,
I have been having a problem of late with a certain very famous supermarket that does home delivery.
In simple term, we all know the concept is that you log into your account with them online, you place your order and select an appropriate time for delivery, and thereafter your groceries get delivered.
When your groceries are delivered, you are supposed to be provided with a detailed receipt, which confirms what groceries have been delivered (or might be unavailable from your online order) and the amount you are being charged.
For two weeks running now, the retailer has provided a receipt in my personal name with multiple errors on it, indicating for example that goods I had ordered are not available and yet they are being delivered, or vice versa. In addition, the document clearly states that I will be charged zero and is dated completely wrong (wrong date, month and year !).
Given this is a grocery order and quite large with the majority of items needing to be refrigerated or put in the freezer quickly, it is very difficult to keep track on exactly what has or has not been delivered (because it's a large order and there are obviously already certain grocery items in both the fridge and freezer before I put all of the new items in).
While I complained the first time, the complaint had little impact and has clearly not resulted in the problem being fixed a week later, when the problem has occurred again.
At this stage, am I being unreasonable in refusing to pay them given they continue to fail to provide an appropriate receipt, despite me having previously brought this to their attention etc ?
(Needless to say, the next step is likely to be taking my business elsewhere...)
I have been having a problem of late with a certain very famous supermarket that does home delivery.
In simple term, we all know the concept is that you log into your account with them online, you place your order and select an appropriate time for delivery, and thereafter your groceries get delivered.
When your groceries are delivered, you are supposed to be provided with a detailed receipt, which confirms what groceries have been delivered (or might be unavailable from your online order) and the amount you are being charged.
For two weeks running now, the retailer has provided a receipt in my personal name with multiple errors on it, indicating for example that goods I had ordered are not available and yet they are being delivered, or vice versa. In addition, the document clearly states that I will be charged zero and is dated completely wrong (wrong date, month and year !).
Given this is a grocery order and quite large with the majority of items needing to be refrigerated or put in the freezer quickly, it is very difficult to keep track on exactly what has or has not been delivered (because it's a large order and there are obviously already certain grocery items in both the fridge and freezer before I put all of the new items in).
While I complained the first time, the complaint had little impact and has clearly not resulted in the problem being fixed a week later, when the problem has occurred again.
At this stage, am I being unreasonable in refusing to pay them given they continue to fail to provide an appropriate receipt, despite me having previously brought this to their attention etc ?
(Needless to say, the next step is likely to be taking my business elsewhere...)