They get you everyway, don't they!!They could argue clause 5 exception. See here: [broken link removed]
I did a data access request this time last year and there was a slight delay in accessing my file; they were about 10 days late. It was under investigation at the time but I don't think that was the issue.
@MrBanks Thank for your inspirational reply, I have kicked off with an email to Gerry Mallon. I cannot find an email for complaints - Do you have one? If not have their postal address from the letter they sent today. The TME complaints team have a long list of complaints from me- no good it does me anyway. Sounds like you have really been through it and very happy things have eventually worked out but I know what you mean on the toll it takes. They really try to wear you down....I am so so tired in having to deal with all of this over the years with them. Thanks again...you have given me energy to fight another dayEditono: Been there and yes, the way they operate is like nothing I have ever encountered in my adult life. My advice is email complaints at Ulster Bank, email Gerry Mallon, etc etc. Contact the media, do not give up. Email them every week. Contact Michelle at the Journal, Pat Kenny. Sounds mad, but if you don't push they will string you along forever. I would be cautious about signing any thing from them.I thought many times that they hoped I would just give up. It was stressful and i am only now recovering. In the end, I got my docs, my tracker back, my compensation, my redress, my mortgage is down 700euros since. You have to fight and keep going. Go to Padraic Kissane. Don't call the 'helpless line' as this line is an absolute waste of your time. Write and email and keep all your attempts. They have to give you this, it is illegal to withhold. Good luck
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