Cannot get a mortgage statement from Pepper

[Whazzuupp]

Anyone know if its a regulation to get a statement yearly for your mortgage. Got mixed to pepper January last year rang them up three weeks ago to get one and still waiting.

 

[ClubMan]

Anyone know if its a regulation to get a statement yearly for your mortgage.

Yes, annually.

Got mixed to pepper January last year

What does this mean?

rang them up three weeks ago to get one and still waiting.

Could still be early days by banks' standards.
Maybe call them again to check on what's happening?
Be aware that it looks like they'll charge for an on-demand statement:

Pepper Money new Commercial Property Finance talk to us today.

Commercial Property Finance, We offer a range of finance amounts from €250,000 to a max loan of €7,500,000. Find out more talk to us today 1890 86 66 26.

www.peppermoney.ie

 

[Whazzuupp]

Yes, annually.

What does this mean?

Could still be early days by banks' standards.
Maybe call them again to check on what's happening?
Be aware that it looks like they'll charge for an on-demand statement:

Pepper Money new Commercial Property Finance talk to us today.

Commercial Property Finance, We offer a range of finance amounts from €250,000 to a max loan of €7,500,000. Find out more talk to us today 1890 86 66 26.

www.peppermoney.ie

Sorry it was meant to say I got moved to pepper last January. Will give them a buzz in the morning again cheers

 

[mcpart]

I had to keep requesting one finally got one last year. I hadn’t had one since 2019. Still waiting for last years

 

[anderson07]

I’m after making at least 8 calls since Jan to request 2022 and 2023 statements so I can claim mortgage relief . I’ve been told on the phone that “Your statements were sent this morning” and “I’m sending your statement in the post today” on more than one occasion. It’s beyond a joke at this stage as I’m basically been lied to on the phone . I’d be interested to know if anyone has had a similar experience.

 

[MrEarl]

Hello,

I seem to recall issues, in previous years.

This thread has reminded me that I need to chase up documentation, to support a claim for relief on mortgage interest... so, thank you!

 

[MrEarl]

For those with access to their mortgage, via Pepper's online service - you can request statements and intetest certs, via their online message service.

 

[REDRUNNER]

I got moved (sold) to pepper 2 years ago, I asked why I didn’t get an annual statement after the first year and they said, “We are not a bank, and we don’t give statements” out of the blue a year later I got a statement in may for the previous 9 months…It don’t make sense….but I find them very difficult to deal with when I phone them.

 

[Phillo]

I’m after making at least 8 calls since Jan to request 2022 and 2023 statements so I can claim mortgage relief . I’ve been told on the phone that “Your statements were sent this morning” and “I’m sending your statement in the post today” on more than one occasion. It’s beyond a joke at this stage as I’m basically been lied to on the phone . I’d be interested to know if anyone has had a similar experience.

I was waiting months on statements from Pepper and eventually when I did receive them they were wrong-couldn’t make them out! Mistakes debited and credited! And yes lied to also on a few occasions!! Absolutely beyond a joke!!

 

[MrEarl]

Need to complain to the Central Bank - if they get enough grief, they'll act!

 

[Phillo]

Need to complain to the Central Bank - if they get enough grief, they'll act!

Central bank do nothing- no power!! What you need to do is record them telling you lies and tell them you’re recording them!!!

 

[SN9]

For those with access to their mortgage, via Pepper's online service - you can request statements and intetest certs, via their online message service.

Ha, one of my many times on the phone to pepper, they told me that these messages arent received by them, basically they disappear into the ether!

 

[MrEarl]

Ha, one of my many times on the phone to pepper, they told me that these messages arent received by them, basically they disappear into the ether!

That's disgraceful, if true...

As of today, no sign of my documentation, btw