Yes, annually.Anyone know if its a regulation to get a statement yearly for your mortgage.
What does this mean?Got mixed to pepper January last year
Could still be early days by banks' standards.rang them up three weeks ago to get one and still waiting.
Sorry it was meant to say I got moved to pepper last January. Will give them a buzz in the morning again cheersYes, annually.
What does this mean?
Could still be early days by banks' standards.
Maybe call them again to check on what's happening?
Be aware that it looks like they'll charge for an on-demand statement:
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I was waiting months on statements from Pepper and eventually when I did receive them they were wrong-couldn’t make them out! Mistakes debited and credited! And yes lied to also on a few occasions!! Absolutely beyond a joke!!I’m after making at least 8 calls since Jan to request 2022 and 2023 statements so I can claim mortgage relief . I’ve been told on the phone that “Your statements were sent this morning” and “I’m sending your statement in the post today” on more than one occasion. It’s beyond a joke at this stage as I’m basically been lied to on the phone . I’d be interested to know if anyone has had a similar experience.
Central bank do nothing- no power!! What you need to do is record them telling you lies and tell them you’re recording them!!!Need to complain to the Central Bank - if they get enough grief, they'll act!
Ha, one of my many times on the phone to pepper, they told me that these messages arent received by them, basically they disappear into the ether!For those with access to their mortgage, via Pepper's online service - you can request statements and intetest certs, via their online message service.
Ha, one of my many times on the phone to pepper, they told me that these messages arent received by them, basically they disappear into the ether!
This week i received a letter to say they are putting the interest rate up by 1.25% to 4.25% supposedly because of ecb changes
With only 6 years remaining now and in credit the only explanation is that pepper want to make something on it.
This week i received a letter to say they are putting the interest rate up by 1.25% to 4.25%
Waiting months on statements from Pepper last year and kept phoning and being lied to like yourself and eventually got them and they were wrong! And had to wait again for a spell! You couldn’t make up this stuff! Unreal!!!I’m after making at least 8 calls since Jan to request 2022 and 2023 statements so I can claim mortgage relief . I’ve been told on the phone that “Your statements were sent this morning” and “I’m sending your statement in the post today” on more than one occasion. It’s beyond a joke at this stage as I’m basically been lied to on the phone . I’d be interested to know if anyone has had a similar experience.
I finally got everything in full in early May I told them that I was recording the calls and i began each call with every date I had previously called . It’s really poor customer service unfortunately I’m stuck with them for another few yrs and they know this .Waiting months on statements from Pepper last year and kept phoning and being lied to like yourself and eventually got them and they were wrong! And had to wait again for a spell! You couldn’t make up this stuff! Unreal!!!