Hurling Fan
Registered User
- Messages
- 244
Our heating system is boosted by electricity so we use a lot of electricity in the Winter and less in the Summer as we have solar panels. We spend about €2200 pa so need to be paying about €190 pm to cover this and avoid nasty high bills in the Winter as spreading our bills over 12 months works the best for us, budget wise. I signed up with SSE Airtricity in April 2020 on Budget Plan. They decided a monthly amount of €164 would be due. I contacted them by email and asked them to raise the amount to €190. They said it was not possible. Four months on they have recalculated the amount we should pay and because of our low summer usage they have reduced our monthly bills to €128 for the next 4 months. I have had several emails over and back telling them that the bills need to be higher, but have had no luck at all with them.
Can't believe they can't or won't change the monthly amount. I want to pay my bills equally over 12 months and I feel that is what I signed up for.
Very frustrated with them at this stage. Has anyone had this problem before or do you think it would be worth my while going to the Energy Ombudsman ... is this something he/she gets involved in?
Thanks for reading.
Can't believe they can't or won't change the monthly amount. I want to pay my bills equally over 12 months and I feel that is what I signed up for.
Very frustrated with them at this stage. Has anyone had this problem before or do you think it would be worth my while going to the Energy Ombudsman ... is this something he/she gets involved in?
Thanks for reading.