Specsavers, what to do next?

[Leo]

You cannot evade your responsibilities under a contract by passing a task off to an employee.

What contract term are you referring to?

 

[Leo]

It's not the Governing body making that suggestion, it's a representative body.

CORU are the government appointed Regulator, set up under Health and Social Care Professionals Act, they set out and manage the standards to which health and social care professionals must operate. You or others might feel the regulated professionals should operate to different standards, but they are the ones who decide.