I bought a Sony Vaio laptop in Power City in April. It stopped working yesterday, giving a message that Windows did not shut down properly and I could either launch Startup Repair or try to start Windows normally. Neither option worked, I got either a blank screen or a screen saying "Windows".
Power City said I needed to call Sony direct (they gave me 2 wrong numbers but I eventually found the Sony Vaio helpline [01 4073040 in case it's any use to anyone] and called them.
Sony say there is corruption in the operating system and a reinstallation of Windows is required. There is a recovery tool in the system which may or may not work (so far no luck) and the only other option is to purchase recovery disc at a cost of €56.46 including VAT & shipping.
No Windows (or any) discs came with the laptop and Sony say I should have made a recovery disc myself. I see now there is a leaflet amongst the paperwork which says to create your recovery media immediately after setup.
Can this be right that I am expected to pay? When Googling the issue it seems that a vast number of people have had this problem.
Should I just go back to Power City and say to them to get it sorted as I bought it from them?
Luckily my files are all backed up but I don't know what would happen with games I downloaded.
Sorry for long post, any suggestions welcome.
Power City said I needed to call Sony direct (they gave me 2 wrong numbers but I eventually found the Sony Vaio helpline [01 4073040 in case it's any use to anyone] and called them.
Sony say there is corruption in the operating system and a reinstallation of Windows is required. There is a recovery tool in the system which may or may not work (so far no luck) and the only other option is to purchase recovery disc at a cost of €56.46 including VAT & shipping.
No Windows (or any) discs came with the laptop and Sony say I should have made a recovery disc myself. I see now there is a leaflet amongst the paperwork which says to create your recovery media immediately after setup.
Can this be right that I am expected to pay? When Googling the issue it seems that a vast number of people have had this problem.
Should I just go back to Power City and say to them to get it sorted as I bought it from them?
Luckily my files are all backed up but I don't know what would happen with games I downloaded.
Sorry for long post, any suggestions welcome.