Hi
I've just completed my 3rd switch in 3 years using same solicitor. In the most recent switch from ebs to Ulster, they drew down funds from ulster on the 3rd, got redemption figures from ebs on fri 6th, I sent balance on 6th immediately upon their request and replied via email I'd transfer balance at 1pm. (Both accounts are with aib and aib have confirmed balance was received immediately by solicitor).They didnt send the money to ebs and pay off loan until tues 10th at which point they had my ulster funds for 1 week and thus costing me double interest. I completely understand that there will be overlap but I feel they should have acted in my best interest and sent the funds to ebs on fri 6th, not 4 days later.
I've complained and they said they are a small firm and are busy with client meetings and completed the switch when they had time. Is this response acceptable? They were too busy so it cost me 4days x 30e = 120 in interest. I dont think it is!
I've just completed my 3rd switch in 3 years using same solicitor. In the most recent switch from ebs to Ulster, they drew down funds from ulster on the 3rd, got redemption figures from ebs on fri 6th, I sent balance on 6th immediately upon their request and replied via email I'd transfer balance at 1pm. (Both accounts are with aib and aib have confirmed balance was received immediately by solicitor).They didnt send the money to ebs and pay off loan until tues 10th at which point they had my ulster funds for 1 week and thus costing me double interest. I completely understand that there will be overlap but I feel they should have acted in my best interest and sent the funds to ebs on fri 6th, not 4 days later.
I've complained and they said they are a small firm and are busy with client meetings and completed the switch when they had time. Is this response acceptable? They were too busy so it cost me 4days x 30e = 120 in interest. I dont think it is!