S
Spoofer
Guest
I am due to start a course next week for which I've applied for a BTEA, plus tuition fees through my local council.
In order to process my fees application the council have required a bunch of documention for which I've submitted. I only have one piece of documentation outstanding and that is a statement from my social welfare office as I've been on JSA for the past year. As my Dad has also been unemployed for a year the council also request a statement from him for means testing purposes.
So two weeks ago on the Wednesday myself and my dad go up to the local SW office and make a request for these statements. We're told there is a slight backlog of 8 other requests and they hope to have them ready to be posted out on Friday. My Dad gets his in the post the following Monday, I get nothing.
I go back to the SW office later that day to see if I can collect it. I'm told now that they are "awaiting information" from the head SW Dept. and that it can take up to another 5 days.
Giving them the benefit of the doubt I wait over week and I still receive nothing in the post. I go back up to the SW Office today and now I'm told by the woman who processes these statements (which are only one sheet of paper with the figures written in) that there is a massive backlog, they are taking over two weeks to process, that they are stilling "awaiting information" from the head SW Dept. and that she only does these statments on Fridays. All this from two weeks earlier when I was told two days, then five days and now another two weeks and my dad got the same statment in days!
The knock on consequence of this farce is that the council cannot process my fees application and the college cannot register me as I cannot get the fees paid.
Can anybody give me advice on what to do here? I'm at a complete loss at the nonsense going on. I know I'm being fobbed off by these lazy and I get the impression the more I "pester" them with my request the more they will stall me on this. I am completely unsatisfied with this treatment because it looks its going to take forever to get this piece of paper which I need urgently.
In order to process my fees application the council have required a bunch of documention for which I've submitted. I only have one piece of documentation outstanding and that is a statement from my social welfare office as I've been on JSA for the past year. As my Dad has also been unemployed for a year the council also request a statement from him for means testing purposes.
So two weeks ago on the Wednesday myself and my dad go up to the local SW office and make a request for these statements. We're told there is a slight backlog of 8 other requests and they hope to have them ready to be posted out on Friday. My Dad gets his in the post the following Monday, I get nothing.
I go back to the SW office later that day to see if I can collect it. I'm told now that they are "awaiting information" from the head SW Dept. and that it can take up to another 5 days.
Giving them the benefit of the doubt I wait over week and I still receive nothing in the post. I go back up to the SW Office today and now I'm told by the woman who processes these statements (which are only one sheet of paper with the figures written in) that there is a massive backlog, they are taking over two weeks to process, that they are stilling "awaiting information" from the head SW Dept. and that she only does these statments on Fridays. All this from two weeks earlier when I was told two days, then five days and now another two weeks and my dad got the same statment in days!
The knock on consequence of this farce is that the council cannot process my fees application and the college cannot register me as I cannot get the fees paid.
Can anybody give me advice on what to do here? I'm at a complete loss at the nonsense going on. I know I'm being fobbed off by these lazy and I get the impression the more I "pester" them with my request the more they will stall me on this. I am completely unsatisfied with this treatment because it looks its going to take forever to get this piece of paper which I need urgently.