I had an appointment for a SKy engineer to install Sky+ on Saturday.
The guy never showed.
I had an inkling that something might be wrong when I didn't get a confirmation call the day before or on the Saturday morning. So I spent most of Saturday afternoon on the phone to Sky trying to get an answer as to whether the engineer was coming.
I was told that yes I was due a visit by the engineer and that he was bound to come as they always do. He and was probably running late and it could be 6.00 in the evening before he might arrive.
All they could do is send a reminder to the local Sky installation branch reminding them that I was due a visit.
As a result I spent the whole day at home. I couldn't go to the shop, walk the dog etc.
I've now rung to make a new appointment and have been told the next available date is 9th January - 4 weeks from today!!
That fact the Sky have cocked up already means nothing.
I'm not given priority treatment. There are no special procedures to deal with missed appointments. I have to rejoin the bottom of the waiting list.
The Sky operative says there is no customer service department to put me through to. Instead I've been give the correspondence address of the Subscription Services Dept in West Lothian. ie Scotland
I'm told that they do not have an email address and are are only contactable by snail mail.
Is this typical of the type of service I should expect from Sky?
Is there anyone I can ring in Sky to sort this out?
Does anyone have any suggestions as how I might speed up the installation process?
Thanks
Ste
The guy never showed.
I had an inkling that something might be wrong when I didn't get a confirmation call the day before or on the Saturday morning. So I spent most of Saturday afternoon on the phone to Sky trying to get an answer as to whether the engineer was coming.
I was told that yes I was due a visit by the engineer and that he was bound to come as they always do. He and was probably running late and it could be 6.00 in the evening before he might arrive.
All they could do is send a reminder to the local Sky installation branch reminding them that I was due a visit.
As a result I spent the whole day at home. I couldn't go to the shop, walk the dog etc.
I've now rung to make a new appointment and have been told the next available date is 9th January - 4 weeks from today!!
That fact the Sky have cocked up already means nothing.
I'm not given priority treatment. There are no special procedures to deal with missed appointments. I have to rejoin the bottom of the waiting list.
The Sky operative says there is no customer service department to put me through to. Instead I've been give the correspondence address of the Subscription Services Dept in West Lothian. ie Scotland
I'm told that they do not have an email address and are are only contactable by snail mail.
Is this typical of the type of service I should expect from Sky?
Is there anyone I can ring in Sky to sort this out?
Does anyone have any suggestions as how I might speed up the installation process?
Thanks
Ste