Had similar (distressing) problems trying to get a sky technician out to the house. Two saturdays and a wednesday we had no-shows. When the technicial finally arrived, he couldn't sort out my multi-room and sky plus as he came with only one card. To make things absolutely unbelievable, he couldn't ensure that all our channels were working correctly because our account was blocked due to the fact that we hadn't paid a bill in 3 months. The reason we hadn't paid a bill in three months was that we hadn't been installed. The poor women on the other end of the phone in Sky caught me at my boiling point - after 45 minutes of holding on top of this. So, I get re-connected and find out that a good few of my channels are fecked due to signal problems - an issue that the installer would have been able to sort had my feckin account been activated in the first place!!! At this stage, I was so angry, I was contemplating returning to NTL (although, not that angry!). So, I call up Sky again to complain that I can't get a number of channels, I can't order a box-office movie (this is a result of having not paid the bill for three months - once your disconnected, you can't get a box office for 3 months), I needed to order my Sky+ viewing card and finally, I wanted to arrange for a visit by the very reliable and punctual sky engineers. After speaking to my 3rd representative of the day (a sat), I finally got the above items addressed: She told me the engineer would have to fix my satelite dish to sort out the missing channels, she was sending an e-mail to re-activate my account so as I can order box-office, she was sending out my sky+ card (she got alot of abuse over this one) and finally, she told me she would ring me the following day with an appointment date for the engineer. This fun-filled day was last saturday and as of today, I've received no phonecall. My Sky card arrived yesterday. I got a letter to say my engineer was calling out next Sat and I still cannot get box-office!!!So, have I any advice on this? Yes! CAll the engineers before they are to arrive and give them every contact number you have and ensure they have all the sky cards they need to install what you have ordered! Then call sky and ensure your account is activated. Make sure you can view all your channels before the engineer leaves. Oh, and another thing, make sure your favourites work once you have powered off your box.... mine don't!!!