I purchased an item for €X. Delivery date missed (no contact etc). I demanded my money back.
My item came in a larger size which shop agreed to give me instead of losing my money paid. Initially they asked for more money but I again demanded my money back but was won over by the new offer.
Item arrived, wrong one, returned to shop. In fairness salesman shocked item was wrong.
Now shop saying they cant get my new larger item and want to refund the original price paid. My understanding is my refund should be on the larger item as Im at a loss of the larger item, not to mention my time, hassle, trips to shop, phonecalls etc. They are in breach of the contract and I shouldnt be at a loss as a result of this.
I have two receipts showing the original item and the new item.
Any advice appreciated. I will ring consumerconnect tomorrow. Thanks.
My item came in a larger size which shop agreed to give me instead of losing my money paid. Initially they asked for more money but I again demanded my money back but was won over by the new offer.
Item arrived, wrong one, returned to shop. In fairness salesman shocked item was wrong.
Now shop saying they cant get my new larger item and want to refund the original price paid. My understanding is my refund should be on the larger item as Im at a loss of the larger item, not to mention my time, hassle, trips to shop, phonecalls etc. They are in breach of the contract and I shouldnt be at a loss as a result of this.
I have two receipts showing the original item and the new item.
Any advice appreciated. I will ring consumerconnect tomorrow. Thanks.