Re: Sharewatch- warning
Happy New Year to all on AAB. My name is Peter Byrne, Managing Director of Sharewatch.
The negative threads on AAB were brought to my attention. As these allegations are so serious and so far from our standard procedure I will personally investigate them.
My first suggestion is to 'CGG' - would you kindly send me all the details of your Small Trader transaction including approx time and date of phone calls to our office. You can choose to send these by Private Message, Email or on this Forum. As soon as I get these we will get the recorded tapes, listen to your conversations and reply to you.
I absolutely assure you this is not the normal time frame and our feedback has always been very positive. The normal time frame of issuing a cheque is T10 (10 days) after receiving FULLY completed documentation. Please also note that the majority of our trading team which you found unhelpful are all former market makers i.e. very experienced.
Our Small Trader service is an easy way to carry out Small Trades and is not designed for regular traders. It is designed for people who wish to trade a small amount of shares (to max €15k) generally 'once-off' either left to them, a gift, bonus from employer or from an IPO they got shares from.
It is a service provided for people who do not have a stock broking account and do not want to go through the process of opening one. Getting a certified copy of your driving licence/passport, filling out registration forms, Crest forms etc is far less inconvenient than one phone call to say 'I want to sell X amount of shares please send documents'.
Some of you will know me and know this service was set up to assist people who wanted to sell a small amount of shares. Prior to the launch of SW and the Small Trader service people found it virtually impossible to sell such amounts and ended up putting their small amount of shares back in the drawer.
Finally, if I can be of help to anybody else or if you have any suggestions please email me via Profile on this site.
Happy New Year,
peter